Processing refunds with credit card orders in WooCommerce is a very easy process. Capital ePay has the capability to process full or partial transactions directly through the customers order.
- Click on refund in customer order
Login to the customers order and click on the refund button.
- Enter refund amount
Click into the refund amount section and enter the exact dollar amount. You can refund full and partial amounts.
- Click on refund via Capital ePay
Once you entered your amount, click on “refund via Capital ePay.”
- Refund completed
At this point the refund will be completed, and funds will be returned to the customer credit card, debit card, checking account or savings account.
- Refund in the order notes
You will also receive a confirmation in the customer order notes.