How to Process Credit Card Refunds in WooCommerce

Time needed: 1 minute.

Processing refunds with credit card orders in WooCommerce is a very easy process. Capital ePay has the capability to process full or partial transactions directly through the customers order.

1. Click on refund in customer order

   Login to the customers order and click on the refund button.

2. Enter refund amount

   Click into the refund amount section and enter the exact dollar amount. You can refund full and partial amounts.

3. Click on refund via Capital ePay

   Once you entered your amount, click on “refund via Capital ePay.”

4. Refund completed

   At this point the refund will be completed, and funds will be returned to the customer credit card, debit card, checking account or savings account.

5. Refund in the order notes

   You will also receive a confirmation in the customer order notes.